![]() So, in my opinion neither the corporate office nor the franchise in the Sacramento, CA area do not care about your family, they are not here to serve you in your time of need. I was told the corporate office had no control over how their franchisees ran their locally owned business. The corporate office response was the franchise would not change their mind. I reached out to them in NC, I was told the person who oversaw the Sacramento, CA would reach out to the franchise. This is where the corporate office comes into play. Apparently, these chairs are so cheap they depreciate at a rate of 85% within 30 days. When that response came we were told $300. It took another 2 days to get a response back about buying the chair back. It took 2 days to contact the person who sold us the chair and nobody had even told him the reason. When we reached back out the customer service it was not there. Unfortunately, the chair had only been installed for 30 days (used twice a day for 3 weeks) when it came time it was no longer needed. It almost seems like the less you paid the less you mattered. It took 3 weeks to get the remotes.Ĭustomer service when calling the office was not the best it took multiple calls to get a response. After being notified with 30 minutes of leaving it wasn’t important enough to return with remotes & pick up his tools. However, the installer forgot to bring the remote for the chair & left his tools when leaving. Installation was done quickly on a Sunday morning which was the only blessing. This was the first sign of things to come. There was also a verbal agreement the chair could be bought back after it was no longer needed. Her cousin then reached out to the local franchise to explain exactly what type of chair was needed for the purpose. My wife again reached out to consult with her cousin. Mind you this was being installed on a straight staircase with 14 steps. The local franchise after coming out and taking measurements, quotes us for a stair chair - $15,000.
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